Privacy Policy

Your details are never knowingly sold, rented or disclosed to any third party outside of GRA Ltd unless they are undertaking marketing or market research on our behalf

When you supply information through this website the following privacy policy will apply.  This is in addition to our standard (off-line) data protection policy which can be obtained from Central Reservations.

As part of GRA ("GRA") Limited's on-going commitment to its site visitors, GRA welcomes any comments on this privacy policy, which should be directed to webmaster@lovethedogs.co.uk.  Please read these terms together with our website terms of service.

Agreement to terms

By submitting information to this website you agree to your having read and understood this information.  GRA shall, at all times, reserve the right to immediately terminate service to any user who has provided false or misleading information.

Non-Personal Information

GRA use "cookies" (small files of information stored on your computer) and IP address logging which track and store information relating to how you use this website. This may include which site you were viewing before this one (if you came to this site by clicking a link from a different website), the number and types of pages you viewed together with any search phrases you may use to find this website or specific information it contains.

We use this information, together with other details from our customer database to tailor the promotional material that the website shows to you.

In addition to cookies GRA also collects non-personal statistics on the number of people visiting the site, the number of booking requests and on-line bookings made. Again these are for general statistical analysis and are not related to your personal information.

Submitting Personal Information to This Website

General Warning: Please be aware, that unless details are submitted via a secure connection (which is shown by a pad-lock symbol in your browser), the internet is not always secure and information you enter may be intercepted or received by third parties who are acting against the wishes of GRA.

Opt In Marketing Database

GRA operate an opt-in policy for our email database. That means you must tick a box confirming that you wish to join our database.

You can sign up to our database using one of the links on our website, by requesting a booking or when paying for a booking on-line.
You have the choice of how (if at all) you wish to be contacted by GRA in the future and GRA will always respect your marketing preferences.

Details Kept Private

Your details are never knowingly sold, rented or disclosed to any third party outside of the GRA Ltd unless they are undertaking marketing or market research on our behalf.

GRA use various companies to assist us in maintaining, organising and administering our database. These companies are under a strict obligation to protect your data and will follow the same polices (as detailed here) as GRA. As the internet is a global method of communicating, this may include your data being stored or accessed from servers which may be located outside the European economic area.

In the event of a sale, joint venture or other transfer of all or a portion of GRA's assets your personal information will be included as part of these assets.

How GRA Uses Your Information in relation to this Website

Where you submit your credit card details to us during the booking process, these are encrypted using 128bit SSL technology and are secure. Your payment details and billing address you enter will be used by GRA's merchant bank for the purpose of charging your credit card and checking security details.

GRA will retain all other details supplied in our secure booking database in accordance with our general data protection policies (please contact central reservations for details).

If you have requested to receive further marketing communications / newsletters from GRA then this information will be stored and processed in separate marketing databases.

Your personal details will be stored in various secured database for the purposes of sending you future email marketing messages. If you have requested postal offers, your details will also be kept in our mailing database.

To Stop Marketing Communications by Email

You have a right to stop receiving marketing communications from GRA . You can do this by simply sending a blank email to lovethedogs@friendof.co.uk with the subject line "REMOVE".  You can also do this by contacting Central Reservations on the number shown.

To Stop Marketing Communication by Post, Text Message or Telephone

You have a right to stop receiving marketing communications from GRA . You can do this by contacting Central Reservations on the number shown.  Please note it may take a few weeks to fully unsubscribe you from marketing communications.

Do Not Contact List

GRA maintains databases of people who have requested not to be contacted again. These lists are used to "clean" GRA's databases before a marketing communication is prepared to ensure you are not contacted by accident.

How to Complain

If you have a complaint regarding our privacy policy or you feel your personal information was used inappropriately, you can complain in the first instance to our webmaster (webmaster@lovethedogs.co.uk).

If you feel you complaint still has not been resolved to your satisfaction please contact our Call Centre Manager – Pauline Allen (paulineallen@gralimited.co.uk).