FAQs at Birmingham Hall Green Stadium
Below you can find answers to many common questions. If you do not find the information you are looking for, please call us on 0870 840 8502 and we'll be happy to help.
Questions
Q. What nights do you race?
We race every Friday and Saturday evening. We also have daytime meetings on Monday and Wednesday (usually 11.00am start).
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Q. What time is the first race?
Fridays and Saturdays the first race is 7.35pm.
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Q. How many races are there in a night?
There are 12 to 13 races on Fridays and Saturdays.
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Q. What times do the turnstiles open?
Turnstiles open at 6.30pm on Fridays and Saturdays.
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Q. How much is it to get in?
Admission to the stadium is £6.00 on all race nights. Children (12-17) £3.00 - no racecard. Children (under 11) free - no racecard. All trackside packages and bookings in the restaurant and executive boxes include admission.
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Q. I want to find more about the restaurant, what is it like and what food can I get?
The Grandstand Restaurant is part of the Main Grandstand and overlooks the finishing line. The Restaurant seats up to 340 people and offers an excellent view of the track.
The Blue Riband is situated on the opposite side of the track, seats up to 170 people, and is laid out on two platforms. The Blue Riband is our dedicated party venue for large bookings, however we open the Blue Riband to smaller parties over Christmas.
Both restaurants have large full-length glass frontages. There are also TV monitors around the restaurant for you to keep an eye on the racing and action replays. There is full waiter/waitress service as well as a Tote betting runner, so you don’t need to leave your seats if you don’t want to.
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Q. Do you have sample menus available on line?
Yes. You can see all our sample menus by clicking here.
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Q. Can you cater for my special dietary requirements?
Given enough time we can cater to most requirements. We have a vegetarian option on all of our menus. Please contact our Central Reservations team to discuss your requirements in detail on 0870 840 8502.
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Q. How do I pay? Which credit or debit cards do you accept and do you take cheques?
You must pay in advance for all our restaurant and executive suite bookings, and for all trackside packages. You can pay over the phone with a credit or debit card. We welcome Visa, Mastercard, Switch, Maestro and Visa Debit Cards. We don’t accept American Express, Diners Club or Solo Cards. You can pay with cheques made payable to "GRA Limited". We must have a clear 14 days before your evening to accept a cheque. You can also pay in cash during office hours at the stadium.
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Q. I have children. Can they go to all areas of the stadium?
Children are allowed in the Restaurant when dining. They are also allowed in all Trackside areas when accompanied by adults.
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Q. What facilities do you have for customers in wheelchairs?
Throughout the stadium we have lifts and ramps. We also have disabled parking. If you have any special requirements, please let our reservations team know at the time of booking and we will do our best to accommodate your request.
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Q. Do you have a car park and is it free?
We have a large car park, which is free for our customers.
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Q. Can I bring my coach or mini bus?
We can accommodate parking for coaches and mini buses. Please mention to reservations if you are bringing a 52 seat coach or large bus.
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Q. Where is Hall Green Stadium? Do you have directions?
Full details of directions to the stadium, including a map, can be found by visiting our How to Find Us page, or by telephoning our Central Reservations team on 0870 840 8502.
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Q. How much is it to dine in the Restaurant and do I have to book?
Booking is essential. You may have to book several weeks in advance for all Christmas meetings and Saturday nights. The prices may vary according to date. Full details can be obtained on our Restaurants information sheet.
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Q. What should I wear?
The dress code is smart casual in the restaurant (smart jeans are allowed). There is no dress code for the rest of the stadium.
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Q. What happens when I arrive at the stadium?
Customers for the Restaurant should use the designated dining entrance. Executive Box customers should go to the main reception desk. Just give the name of your party and you will be shown to your Box. Trackside customers should enter through the main turnstiles. You are then free to use all trackside areas and public areas within the main grandstand.
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Q. Can we have cake and flowers and can we put balloons on the tables?
You may bring along your own cake and flowers although it is advisable to clearly mark them with reference number and name of your restaurant booking if being left beforehand. Balloons are permitted on the backs of restaurant chairs if tied low so that they do not restrict the viewing of other diners. Why not ask our reservations team about the extras we can offer on 0870 840 8502?
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Q. Can we have an announcement made over the tannoy?
Yes – write down your request and hand it to the Restaurant Manager or one of the supervisors. We make a small charge of £2 which is donated to the Retired Greyhound Trust. Please ask a member of staff on the night for further details about the RGT.
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Q. What is it like at Hall Green Stadium?
Hall Green is one of the most modern and popular greyhound racing stadiums in the country. We have two restaurants, 4 Executive Boxes and spacious trackside areas. Our customers are a vibrant mix of people and we cater for all tastes. Many of our customers enjoy a 3 course meal in our Restaurant or Carvery and watch the racing from the comfort of their table. Other customers prefer to get a drink, some fast food and watch the racing from the side of the track. It’s your personal choice which sort of evening you prefer.
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Q. I’ve never been before and I’m not sure I want to bet, will I still enjoy it?
Many people come along and enjoy the racing and never bet. The atmosphere is fantastic as the greyhounds cross the finishing line! If you are dining in our Restaurant, our tote betting staff are available to take your bets at your table and bring your winnings back to you. Many people choose to place small stakes as a table to make the evening even more memorable! If you don’t wish to bet there is no pressure, but if you do fancy a flutter and have never done it before, our staff will be happy to answer any questions you have.
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Q. Am I permitted to smoke in the Stadium?
The Stadium is entirely non-smoking however areas are provided outside for Smoking
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Q. How do payments work through this website?
Bookings via Love the Dogs & Protx
Bookings on this website are processed by Protx. On the last page of the booking screen you have 3 options, the first one is to securely leave your credit card with Protx.
When you leave your credit or debit card details with Protx you do not pay immediately. We place a "hold", or a "pre-authorisation" on your card (just like when you check into a hotel or hire a car) for the amount of your booking. A agent will check our central reservation system to see if there is space available. Provided there is space available your booking is made and confirmed and your credit card is charged at this point and you will receive a final confirmation email.
This normally happens with about 24 hours of your request. If we cannot accommodate your request, we may offer you alternative dates and the "pre-authorisation" we placed on your card is released.
Some customers may see the "pre-authorisation" on their internet banking service, showing as a pending transaction or it may be shown as deducted from your "available funds". This does not mean we have charged your card, it just means we have asked your bank to hold onto your payment while we finish processing your booking. ONLY WHEN YOU RECEIVE YOUR FINAL CONFIRMATION EMAIL does this "pre-authorisation" convert to a transaction and the money will debit your account.
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Q. What is Protx and is it Safe to use?
Protx is the name of a internet payment service, a division of Sage UK Ltd and your credit card transaction is handled by their secure system. Protx offer the highest level of security in processing your transaction and for your added reassurance no-one at love the dogs or at Protx can ever see your credit card details.
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